I have windows 7, internet explorer 9, my prob: internet explorer has stopped workin
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Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 9.0.7930.16406
Application Timestamp: 4c7e0414
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 000003e3
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 11265
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Often BEX errors are caused by Toolbars such as Google, TrendMicro and others. Are you usingany 3rd party toolbars in IE? Cause and fix is same for Vista and Windows 7.What antivirus/antispyware/security product do you have on machine? Include any you haveEVER had on this machine including those you uninstalled (they leave remnants behind whichcauses issues).Start – All Programs- Accessores – System Tools – IE with no Addons – does this work better?IE – Tools – Internet Options – Advanced Tab – click RestoreAdvanced Settingsand then click RESET – APPLY /OKIE – Tools – Internet Options – Security Tab- click Reset all zones – APPLY / OKClose and restart IE and/or IE with no addonsStart – All Programs- Accessores – System Tools – IE with no Addons – does this work better?IE – Tools- Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Javastill installs it and it causes issues – you ever update Java go back in and disable it again.) Lookfor other possible problems.Windows Defender – Tools – Software Explorer – look for issues with programs that do not lookright. Permitted are usually OK and “not permitted” are not always bad. If in doubt about a programask about it here.Could be a BHO – SpyBHOremover – Free – standalone program, needs no install, download, UnZipand run. Also not all BHO”s are bad, some run toolbars and features you have added.http://securityxploded.com/bhoremover.phpHow to Change, Add, or Remove Startup Programs in Windows 7http://www.sevenforums.com/tutorials/1401-startup-programs-change.htmlAlso get Malwarebytes – free – use as scanner only. If you ever suspect malwareUPDATE it and thenrun it as a scanner. http://www.malwarebytes.org/Hope this helps.
Rob Brown – MS MVP – Windows Desktop Experience : Bicycle – Mark Twain said it right.
Rob Brown – past soaicatruyenthuyet.vn MVP – Windows Insider MVP 2016 – 2021soaicatruyenthuyet.vn MVP Windows and Devices for IT 2009 – 2020